
Five touchpoints, one platform, no printed signs.
The hotel needed to improve the guest experience without adding staff. Before installing anything we mapped guest flows, the key points of the stay and the architecture, so the screens would fit the building.
- Digital totems in the main lobby, the elevator areas and the entrance to the event hall
- Service hours, menus, events, daily promotions and local recommendations, updated from the cloud
- Content managed by the hotel team, with no printing and no extra staff
- Printed materials eliminated
- More sales of upgrades, spa and experiences, as reported by the hotel
- Less manual work for the front desk



