Help and support
Help for teams that use our platforms every day.
Training for new teams, first steps when something fails and a direct line when you need us.
Training and onboarding
Training and onboarding
From first access to confident daily use, in sessions built around your real work.
For new teams
First onboarding session
For new teams: access, the main areas and the workflows that matter most.
Daily use
Operations team training
For the people who update content, schedules and guest-facing screens.
Events-heavy properties
Meetings and events training
For teams in charge of room changes, event schedules and coordination.
When something needs attention
When something needs attention
Start here. If the first steps don't solve it, contact us and tell us what you already tried.
Content is not updating
- Check that the change was published, not only saved
- Check the schedule and the screen group the content is assigned to
- Watch the guide "Scheduling content with the calendar"
A screen is offline
- Check power and the network cable or Wi-Fi of the player
- Restart the player and wait two minutes
- Watch the guide "Connecting and monitoring screens"
Someone can't log in or edit
- Check the user's role and the property assigned to them
- An administrator can reset the password
- Watch the guide "Managing users and permissions"
Need direct help?
Write to us with your property name, the screen or area and what you already tried. We answer in English and Spanish.