City and business hotels
Peak hours at the front desk, with every call still answered.
AI voice reservations · AI concierge
Your hotel answers every call and books rooms 24/7.
An AI voice agent that answers the hotel phone day and night, checks availability and closes the reservation with a secure payment link. In more than 20 languages.
02:14 AMIncoming call
Hi, do you have a room for two nights from Friday?
Yes. A king room is available for Friday and Saturday at $189 per night.
Perfect, I'll take it.
Done. I've sent a secure payment link to your phone.
✓ Reservation confirmed · 2 nights
See it work
Every unanswered call is a lost reservation.
At night, at peak hours or when the front desk is busy, calls go unanswered. That guest books somewhere else.
How it works
- 01
We connect it to your hotel
Rooms, rates, policies and availability.
- 02
It answers every call
Day and night, in the guest's language.
- 03
It closes the booking
It sends a secure payment link and the reservation arrives at the hotel.
In detail
An AI concierge that answers, sells and follows up.
Contler is part of the Plataforma Software portfolio for hotels. It answers calls and chats with AI, closes reservations with a secure payment link and organizes guest requests for your team, in the guest's language.
- 01
AI voice reservations
Answers every call, checks availability and rates, and closes the booking with a secure payment link.
- 02
AI concierge by chat
Answers guest questions about the hotel, the stay and the city, day and night.
- 03
Guest requests and upselling
Guests order services from a web app with no download, and each request goes to the right department.
- 04
Satisfaction in real time
Service times and ratings for every request, with instant alerts when something goes wrong.
- 05
Staff productivity
Your team sees and closes requests from desktop, tablet, phone or smartwatch.
- 06
Implementation and support by us
We set it up with your rooms, rates and policies, train the team and manage your account.
See it in action
A 2 a.m. call that ends in a booking.
The AI answers, offers the room and sends a secure payment link, while every call of the day gets answered.
Click the animation to play it again.
What you get
24/7
Answers calls day and night, including peak hours and overnight.
20+ languages
Natural voices in the guest's language.
Live in under 24 hours
Custom integrations take 2 to 6 weeks.
Pay per minute
No implementation fee, with a free trial.
Chat and guest app
An AI concierge by chat and a web app for the stay, with no download.
Secure payments
Payments processed under ISO 27001 and PCI-DSS standards.
Who it is for
For hotels that cannot miss a guest.
Independent and boutique hotels
Small teams that need a reservations desk open 24/7.
Resorts
Guests who call from other countries and other time zones.
Hotel groups
One standard of service and reporting for every property.
What the research says
Every unanswered call is a booking at risk.
38%
of calls rolled over to a front desk went unanswered in one hotel study
Revinate case study~50%
of reservation lead calls convert into a booking when they are answered
Revinate 2024 Benchmark5%
of calls to hotel brands were simply left unanswered across 5.8 million calls
Marchex InstituteQuestions
Who implements and supports Contler?
Our team. Contler is part of the Plataforma Software portfolio: we set it up, train your staff and manage your account.
How much does it cost?
It is billed per minute of conversation, with no implementation fee. We prepare a proposal with your call volume.
Can we try it?
Yes. There is a free trial.
Does it connect to our booking engine?
Basic setup takes under 24 hours. Custom integrations take 2 to 6 weeks.
In real spaces
Next step
Try free how many calls you recover
Answer every call and book rooms 24/7.